My Order says “On Hold”?

All orders on JuiceRack.com are placed On Hold until verified and processed for shipping. Orders process Monday – Friday Same business day when placed prior to 3:30pm MST or Prior to carrier pickup which can vary. For more information on shipping, please visit...

Has my order shipped?

Click the “My Account / Order Status” link at the top right-hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Contact us to modified order quantities or shipping options prior to shipping. Please note that once an order has begun processing or has...

My order never arrived.

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to...

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already and are not backordered. If you order displays your Package Tracking Numbers,...

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.