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JuiceRack Frequently Asked Questions

What is eLiquid?

What different strengths does eLiquid come in?

Our eLiquids are offered in a range of strengths from NO Nicotine to freebase nicotine levels up to 24mg.

  • No Nicotine – 0mg
  • Nicotine – 1.5mg
  • Nicotine – 3mg
  • Nicotine – 6mg
  • Nicotine – 12mg
  • Nicotine – 18mg
  • Nicotine – 24mg

Our salt nicotine eLiquids are offered in a range of strengths from 3mg to 50mg.

  • 3mg – 50mg
  • Common Salt Nicotine strengths 24mg, 30mg, 35mg, 45mg, 50mg

What’s in eLiquid?

eLiquid uses base ingredients that can consist of PG (Propylene Glycol), and or VG (Vegetable Glycerin). Most of our eLiquids have mix ratios for example 80% PG/VG 20% to 50% PG/VG 50% or 20% PG/VG 80%. PG and VG are combined with natural or artificial flavors to create unique flavor experiences. eLiquid may or may not contain Nicotine. eLiquid may also contain artificial sweeteners including stevia or sucralose.

What is PG or Propylene Glycol?

Propylene Glycol is used as a flavoring carrier in food products, as an ingredient in food coloring and also used as an additive in various medicines. Propylene Glycol is non-toxic.

What is VG or Vegetable Glycerin?

Vegetable Glycerin is a sweet, thick, vegetable-based liquid. 100% VG base is very thick and hard to smoke effectively. A combined PG/VG blend is recommended. Vegetable Glycerin is non-toxic.

Is there nicotine in eLiquid?

Yes, We also have a variety of top selling flavors that are nicotine free.

What is eLiquid?

eLiquid is the fluid that vaporizes in the Electronic Cigarette and creates the vapor in which you exhale.

Order Status

My Order says “On Hold”?

All orders on JuiceRack.com are placed On Hold until verified and processed for shipping.

Orders process Monday – Friday Same business day when placed prior to 3:30pm MST or Prior to carrier pickup which can vary.

For more information on shipping, please visit our Shipping & Returns page.

Has my order shipped?

Click the “My Account / Order Status” link at the top right-hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Click the “My Account / Order Status” link at the top right hand side of our site to view orders you have placed. Contact us to modified order quantities or shipping options prior to shipping. Please note that once an order has begun processing or has shipped, the order is no longer editable.

How do I track my order?

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order.

My order never arrived.

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered.

If your packages each show a status of “delivered”, you may reach out to the carrier to confirm delivery by carrier. They can often contact the delivering agent to confirm location and utilize their handheld geotagged scanner system to confirm delivery location via GPS.

Fedex Customer Service – 1800-463-3339
USPS – 1800-275-8777

Should you need additional assistance, please contact us.

An item is missing from my shipment.

Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already and are not backordered. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If an item is missing in your delivered product and not backorder, please contact us with your order number and missing item

If your packages each show a status of “delivered”, you may reach out to the carrier to confirm delivery by carrier. They can often contact the delivering agent to confirm location and utilize their handheld geotagged scanner system to confirm delivery location via GPS.

Fedex Customer Service – 1800-463-3339
USPS – 1800-275-8777

When will my backorder arrive?

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

What is a Selfie Photo Holding a Valid ID?

Possession of your valid government issued ID is required. Please take a clear photo with you holding your Valid ID next to your Face. Submitting duplicate selfie photos or duplicate close up ID photos will result in a denied account. If your account is denied email the required images to sales@juicerack.com

What is a Valid Government Issued Photo ID?

Presented ID must clearly show your Name, Address, Date of Birth and Expiration Date. Acceptable forms of ID are below. All parties must have a valid ID for purchasing and receiving nicotine products. Failure to provide a closeup of your ID will result in a denied account. Any PENDING purchases will be canceled.

  • Valid in-state, fully valid driver’s license or enhanced driver’s license with photo
  • Valid in-state identification card with photo
  • Valid U.S. passport book or passport card with photo and required data.
  • U.S. military ID when shipping to Military base address. Not accepted shipping to domestic home address.

Questions or need assistance? sales@juicerack.com

How do I upload my ID?

All users must have an account before purchasing. You will be asked to upload your ID during the creation of your account. Should additional information or images be required, you will be contacted at your registration email or telephone.

How do I create an account?

You can create an account here: [ account_URL ]

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

How do I edit my account information?

Click the “My Account / Order Status” link at the top right-hand side of our site to edit your account information.

How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

I forgot my password.

Click the “My Account / Order Status” link at the top right-hand side of our site. Under the login box, you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.

How do I return my product?

Please visit our Shipping & Returns page for more information on returning an item. Please have your order number for assistance.

I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Please provide the order number and photographs of the incorrect product.

What is your return policy?

Please see our Terms & Conditions for complete details regarding our return policy.

When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the “My Account / Order Status” link at the top right-hand side of our site to track the status of your order. We process orders Monday – Friday excluding Holidays. You will receive a shipment confirmation when your order has shipped and tracking information will update within 24-48 hours of shipment by the carrier.

Shipping Help

Do you ship to my country?

We currently do not ship internationally. All products are for USA domestic Sale only.

What are my payment choices?

During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We process orders Monday – Friday. For additional information visit our shipping page.

What is the return policy?

Please see our Shipping & Returns policy for complete details regarding our return policy. Please have your order number ready for assistance.

Guarantees

Low Price Guarantee

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

Privacy Policy

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Security

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

Pricing and Billing

Do I have to pay sales tax?

You only have to pay sales tax if you are located in the same state as our warehouse.

I have a question on my charges.

Click the “My Account / Order Status” link at the top right-hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact sales for further assistance.

I need a copy of my receipt/invoice.

Click the “My Account / Order Status” link at the top right-hand side of our site to print invoices.

When will my credit appear on my account?

Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?

You will see a pending hold once an order is placed. Your credit card will be finalized and funds captured when your order has shipped.

Buyer’s Guide

How do I buy/redeem a gift certificate?

To purchase a gift certificate for someone, click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate, click here.

How do I find my product?

To find the product(s) you’re looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I navigate the site?

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You’ll notice that anytime you scroll over something that is a link, your mouse cursor will become a “hand”. Whereas scrolling over anything that is NOT a link will leave your cursor as an “arrow”. You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

How do I use a coupon?

After adding items to your cart, click the “View Cart” link at the top of this site to view your cart. At the bottom of the shopping cart, you’ll see a box where you may enter your coupon code.

Product Help

My Coil or Pod Tastes Burnt?

Burning new coils or pods can be reduced by following a few tips.

Make sure your battery is operating in the manufacturers range for the coil or pod. Adjustable mod powers range and need to be adjust based on coil specifications.

Pod batteries range from 3.7 volts or more. Higher battery voltages are for ceramic tanks to vaporize tinctures and not ideal voltages for nicotine product products.

Make sure to properly lubricate the coil based on the manufacturers instructions prior to installing and filling the tank. Insure the coils is tight and allow the newly added liquid to saturate the coil based on the mfg instructions.

Refillable pods need time to fill and absorb liquid. Please follow the msg’s fill and what times before reinstalling pod. Allow the pod to break in when installed and limit chain vaping.

Reduce battery power within operating range of the mfg recommended power to allow the coil to break in. After a few hours of use, return the battery to your ideal power within the coil range specified by the mfg.

My Coil / Pod is Leaking or Spitting?

Coil / Pod Leaking and or spitting is a common issue with vaporizers and a few helpful tips to reduces this can be found below.

Common reasons for coil / pod leaking or spitting.
Coils:
Loose coil – Tighten Coil
Missing gasket – Replace Missing Gasket(s)
Low battery output causing coils to not properly warm – Charge battery
Exhaling back down through the vaporizer – Disassemble tank and clean out buildup and Minimize exhaling into tank.
Leaving tank in a hot environment causes liquid to thin and leak through airways. Remove tank and clean. Keep devices in cooler environment.

Pods:
How to Remove liquid build up and pod leaking/spitting: 
Remove pod, clean battery, place pod in paper towel and gently blow down airflow to clear pods airway.

What causes build up?
Aggressive inhaling or chain vaping
Low Battery – Low voltage causing slow coil warming and liquid build up in airway and in battery airflow. Clean battery, charge battery and clear airflow.
Clogged battery airflow – forces increased suction and draws liquid out of pods wicking system.

My Liquid Color is Darker/Lighter?

Eliquid can vary in color, clarity and darkness based on many factors. Nicotine darkens as it “steeps” and ages. Flavoring, heat and light can affect the color intensity of nicotine products. You will see this effect when heat from your tank changes the color of the eliquid product while using the vaporizer. This is common and does not effect the product.

Nicotine has a 2+ year potency potency life. To maximize potency, keep the product in a cool, dark place.

Eliquid sweetners include Stevia and Sucralose. These artificial sweeteners have a 4+ year life for maximum sweetness and can be extended by keeping the product in a cool dark place.

Clarity of products can occur with steeping and do not affect the flavor. Some nicotine eliquids are known to change opacity as they steep and flavorings meld.

For specific flavor questions about specific product ingredients, please reach out the the corresponding manufacturer.

“Steeping” – aging of a nicotine product that creates a melding of pg/vg/flavoring and nicotine to a more uniformed product and creates a more rich and smooth product. Most premium products are aged to ensure flavoring, sweetness and smoothness of product are what the flavorist intended.

Additional Support

How do I contact you?

Juice Rack – V2Trading LLC
1430 W 10th Pl #B115
Tempe, AZ 85281

t: 480-588-8840
e: Sales@JuiceRack.com
Monday-Friday 10am-6pm excluding holidays.