Shipping & Returns
DISCREET SHIPPING WITH MOST ORDERS SHIPPING WITHIN 24 HOURS!
All JuiceRack.com orders are packaged in Discreet Non-Branded packaging.
All orders must ship Priority Mail or FedEx with ADULT SIGNATURE required by the FDA, and Visa/MasterCard/Discover.
We now offer Discounted USPS 1st Class Mail (1-3+ Business Days no delivery time guarantee) on most orders and Free over $19.99. Discounted Priority Mail rates available for orders over 1lbs 1st class limit. Shipping rates are NON-REFUNDABLE. Please reach out to us or the appropriate carrier for specific questions.
- ORDER OVER $60 – FREE USPS Priority Mail Shipping (1-4 Business Days) with Adult Signature. May include Saturday Delivery.
- ORDERS OVER $250 – FREE Express Shipping (1-2 Business Days) Shipping with Adult Signature. Must be placed before 3:30 pm MST. May include Saturday Delivery.
Shipping transit times are carrier estimates ONLY. Please contact the carrier directly should you have questions on shipping timetables and estimates. These times DO NOT include processing fulfillment during normal business operating schedule.
We are unable to ship to Indiana Utah at this time. We are based in Arizona and collect local Sales Tax only.
Same Day Shipping on Most Orders! Orders typically ship within 24 hours Monday – Friday when received before 3:30 pm MST for USPS and 3:30 pm FedEx. Orders received Saturday, Sunday or holidays ship the next business day. In instances where we need to contact you about your order, our ability to ship quickly will be dependent on the time it takes to receive a response from you. Our processing times are based on Monday – Friday business days excluding holidays. We are unable to cancel or edit orders once shipped. We can not provide additional carrier notes or shipping requirements from order notes as we are not the carrier and do not have the ability of relaying this information to the specified carrier.
Please Note Some order may take up to 1 week to ship and any delays will be noted on your order with an email notice. You may cancel your order any time prior to shipping. Once shipped, orders returns must be returned unopened and in original shipping packaging.
Shipping methods chosen do not affect the time it takes to fulfill your order. Shipping times below are only estimates. For guarantee carrier times you will need to consult USPS or FedEx. Currently, delivery time guarantees are offered for Next Day Air Shipments only and more information can be found on each carriers websites. Shipping rates are NON-REFUNDABLE. Please reach out to us or the appropriate carrier for specific questions.
- USPS 1st Class Mail under 1lbs: 1-3 business days+ No Guaranteed delivery time. Includes Tracking. Visit USPS.com for additional information.
- USPS Priority Flat rate: 1-3 business days+. Includes Tracking. Visit USPS.com for additional information.
- USPS Express Priority: Overnight Delivery. Includes Tracking and Guarantee. Orders must be placed before 3:30 pm MST for Express Pickup. Visit USPS.com for additional information
- FedEx Home / Ground: 1-4 business days. Includes tracking and Guarantee. Visit Fedex.com for additional information on Ground(Commercial) Vs Home(Residential) Delivery.
- FedEx Express Saver: 1-3 business days. Includes tracking and Guarantee. Visit Fedex.com for additional information.
- FedEx Express 2Day: 1-2 business days. Includes tracking and Guarantee. Visit Fedex.com for additional information.
- FedEx Standard Overnight: Overnight Delivery. Orders must be placed before 3:30 pm MST for Express Pickup. Standard Overnight delivered by 3 pm. Visit Fedex.com for additional information.
Please note, We do not ship internationally at this time. When available, markets will be listed here.
Please be aware of your current import laws. We will not be held responsible for any loss due to customs and or taxes. All export documentation will be clearly identified and all duties will be paid by the customer. We ship USPS 1st Class mail (NO Guarantee) Priority Flat Rate Mail or FedEx International Economy shipping. Tracking tothe destination is only available by choosing Fedex. USPS does not provide tracking after it leaves the USA. Questions? Please Contact US
We pride ourselves if responsive customer service. Order errors do occur and we strive to connect within 24hrs or 1 business day from any inquiries. Typically we respond within an hour! Orders may be edited prior to shipping, please message us for assistance. Once orders are shipped, we can not cancel or modify orders. You may request a return RMA for unopened originally shipping material packages. Return fees are at shippers expense. Request an RMA via Contact us. Once received, items will be inspected and return credit applied less shipping costs. All shipping cost are customers responsibility.
Due to the personal consumable nature of nicotine products, and for customer safety, all sales are final. We can not accept returns on open, modified or non-shipping related damaged products. Unfortunately, we are unable to offer any kind of replacement or compensation for bottled liquid perceived taste based on the description as each person’s pallets differs drastically.
We do not Guarantee package damage from carriers. Please choose a shipping method that covers package damage should you be inclined. For Priority Mail, Priority mail express and Fedex shipments only. If product damage occurs during shipping, please note with the carrier when signing off or contact the carrier immediately after receipt. Please take photos of the damaged package and or products and send to us within 24hrs. Please contact us by referencing your order number, and include the photos of the damages so we can assist with the carrier damaged package submittal process.
Lost or Stolen Packages:
We understand packages may become lost or stolen after purchase. Users are responsible for choosing the shipping method USPS or Fedex and appropriate lost package coverage. Please Contact us should you have additional questions. Once orders are shipped, users are responsible for all packages. In the case of a lost in transit package, we may assist in filling out the lost in transit package claim with the carrier, should you be eligible. In the case of a stolen package, user are responsible for contacting local authorities and filing the carrier stolen package documentation should they provide it. JuiceRack.com is not responsible for stolen packages.
Need help? Please provide Name and Order # with any questions. Contact Us!